The Hotel Services That You Should Offer Other Than Turndown Service


In the very competitive hotel industry, providing excellent services is essential for drawing in new customers and keeping existing ones. There are other services that can help distinguish your establishment and improve the guest experience, even though turndown service—providing guests with fresh linens and amenities before they go to bed—is a crucial service for many hotels. In addition to turndown service, some of the common turndown service ideas are as follows:

Concierge service

A concierge service can assist visitors with a variety of tasks, such as arranging meal reservations, ordering tickets for nearby attractions, and giving directions and advice. An educated and friendly concierge may be a great resource for visitors and can contribute to a more relaxing and pleasurable stay.

Room service

Room service allows guests to order food and drinks to be delivered to their rooms, providing convenience and flexibility. Offering a diverse menu with a mix of healthy and indulgent options can help appeal to a wide range of guests.

Laundry and dry cleaning

Many guests appreciate the convenience of being able to have their laundry and dry cleaning is done during their stay. Offering these services can be especially appealing for business travelers or guests staying for an extended period.

Fitness center 

A well-stocked exercise center can be a big appeal for guests who are concerned about their health. Your hotel may stand out from the crowd by providing a variety of cardio and strength training machines, as well as group fitness courses or personal training sessions.


Spa services

For hotels, spa services like massages, facials, and manicures may be a huge selling factor. A luxurious spa may be a big magnet for visitors wishing to unwind and rejuvenate themselves and can increase the hotel’s earnings.

Business center

With access to laptops, printers, and other office supplies, a business center can be a priceless tool for business travelers. A variety of services, including secretarial assistance, printing and scanning, and video conferencing, can help hotels draw in business travelers.

Complimentary breakfast

Many hotels provide a free breakfast to tempt visitors and help them get a good start on their day. A wide range of customers can be attracted by providing a variety of hot and cold items, as well as healthy and decadent selections. Think about providing organic or locally sourced foods, or consider providing gluten-free or vegan options to accommodate dietary concerns.

Complimentary shuttle service

Offering a free shuttle service can be a huge selling factor for hotels that are close to airports or other transit hubs. This service can save visitors the trouble and expense of using a cab or renting a car, and it may also be a more environmentally friendly choice.

Tour desk

A tour desk at hotels in well-known tourist areas can be a helpful tool for visitors who want to explore the area. Making recommendations and offering a variety of trips and activities will help visitors get the most out of their stay.

Pet-friendly amenities

Offering a variety of amenities and services can help hotels that allow pets draw in pet-owning visitors. Pet-friendly accommodations, pet-friendly outdoor spaces, and even pet-sitting and dog-walking services may be among them.

Luxury hotels may set themselves apart from rivals and offer a better guest experience by providing a range of turndown amenities beyond turndown service. Concierge services, room service, and pet-friendly amenities are a few examples of the services that can assist a hotel draw in and keeping customers while also generating greater profit.

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